FAQs
About ORDER INFORMATON
1. Is Luredolls.com legitimate and trustworthy?
Yes, absolutely. Luredolls.com is a legitimate website and an authorized retailer selling only genuine sex dolls. No counterfeit or inferior dolls here. Luredolls.com is authorized by over many leading brands/ manufacturers.
2. Why consider Luredolls sex dolls?
Luredolls.com stands as an international and highly professional vendor in the realm of adult dolls. We hold the official authorization for TPE/Silicone sex dolls and have established collaborations with numerous renowned brand sex doll manufacturers, such as WM, IRONTECH, AiMi, Real Lady, and others.
When you make a purchase of branded sex dolls on Luredolls.com, you can be assured that they are 100% genuine. We possess authorization certificates from the official manufacturers. In cases where some manufacturers don't issue certificates, you can still trace your orders back to the original manufacturers. There is absolutely no counterfeiting here. So, if you are seeking a truly authentic sex doll, you have landed at the perfect destination.
Our objective at Luredolls.com is to offer you an unrivaled online sex doll shopping experience. We achieve this by presenting high-quality yet reasonably priced sex dolls, accompanied by outstanding customer service. As the premier online sex doll site globally, we feature a vast array of dolls to cater to the diverse preferences of our contemporary customers. All of the exquisitely lifelike sex dolls we sell are crafted from medical-grade TPE or Silicone materials. Moreover, we provide customization alternatives for any of your desired real dolls, allowing you to bring your sexual fantasies to life.
Indulge in the exploration of our top-notch collections and relish the experience!
3. Are sex dolls legal and could they pass customs?
Yes, adult-looking dolls are indeed legal in every Western country. Apart from the Middle East and Islamic regions, it is legal to purchase and own sex dolls in most countries. You can have complete peace of mind when purchasing from Luredolls.com as all the sex dolls available here are legitimate. We take pride in offering only genuine products that meet all the necessary legal requirements. So, go ahead and make your purchase with full confidence.
4. How do I choose your favorite sex doll?
When you choose your favorite doll, you should carefully consider the following factors: material(silicone or TPE),body type and appearance,function(articulation and some other features),storage and maintenance.
5. How do I place an order?
First,take a look through our wide range of dolls and pick the one that suits you best.
Read the detailed description carefully.
After that, choose from the available custom options to enhance the doll and make it even more remarkable.
At last, once you've added your desired custom options, click on the 'Add to Cart' button. Then proceed to 'View Cart' and finally click 'Check Out'.
6. Could I get freebies or some accessories?
When you purchase a sex doll from Luredolls.com, we offer some free items, including an instruction manual to guide you, a wig and a comb to style the doll, a vaginal irrigator, and also a soft blanket.
About SHIPPING INFORMATION
1. What shipping company do you cooperate?
We have established partnerships with UPS and FedEx in order to speed up shipping and guarantee a safe and timely delivery.
2. Delivery Alternative：How to Use a Nearby FedEx Location for Pickup
If you prefer not to have the product delivered to your doorstep, you may have it sent to a nearby FedEx location for pickup.
Please note that you must provide your real name and phone number when placing the order, as your ID, name, and phone number will be verified upon pickup.
3. Which countries are you based in and where do we ship to and which countries we cannot ship?
Our office is located in China. All orders are dispatched from China. US and EU orders are directly shipped from manufactures.
4. How long does it take to receive my sex doll?
Doll production usually takes about 7 days (may take a few days longer during peak seasons). After that, it will be shipped via FedEx sea freight, which typically takes 20–25 days to arrive at US customs. Once cleared, local tracking information will be updated.
If you choose air freight, there is an additional $200 charge, and delivery usually takes about 15 days after shipment.
In general, custom dolls take about one month to arrive. However, the actual delivery time may vary by a few days depending on customs clearance and local shipping speeds.
5. Can I track my order status at any time?
Yes, we will send you a tracking number through email or WhatsApp when your doll is shipped.
6. Why can’t I have my sex doll delivered sooner?
The dolls are crafted based on individual orders and are meticulously hand-finished. It will take more time and careful attention to produce and maintain. But the waiting process is worthy.
7. Are import duties&shipping freight needed beyond doll's price?
Our doll's pricing includes all import duties, shipping, and related costs. American customers need not pay any additional fees beyond the doll's price.
8. Why Product Weight Listed Online Differs from Shipping Weight
Shipping Weight Explained
Shipping carriers like FedEx, DHL, and UPS use two different methods to calculate shipping costs.
Your final shipping charge depends on whichever weight is higher.
1. Actual Weight
Actual weight is the real physical weight of the package placed on a scale.
For example:
Package on scale = 36 kg
Actual weight = 36 kg
This method is usually used for compact and heavy items.
FedEx dimensional weight calculation example
2. Volumetric (Dimensional) Weight
Volumetric weight is based on the size of the package, not just the physical weight.
Large packages take up more space during transportation, so carriers calculate shipping weight using package dimensions.
Common Formula
Length × Width × Height ÷ Dimensional Factor
Examples:
FedEx / UPS: ÷ 139 (inch system)
DHL Express: ÷ 5000 (cm system)
If the dimensional weight is higher than the actual weight, the carrier charges based on the dimensional weight.
DHL actual weight versus volumetric weight illustration
Why Website Weight May Differ From Actual Shipping Weight
For example, the 36 kg listed on our website is an estimated chargeable shipping weight based on standard packaging and average carrier calculations.
However, the final shipping weight may vary slightly because of different factors:
- Packaging size differences
- Carton deformation during packing
- Carrier measuring methods
- Volumetric weight calculations
- Rounding rules used by shipping companies
To avoid unexpected shipping issues, we usually leave a small safety margin when listing estimated shipping weights.
Additional Electric Features
If you customize additional electric functions, extra motors and internal components are installed inside the doll’s body.
This will increase the final package weight and may affect the courier’s chargeable shipping weight.
Final Note
FedEx, DHL, and UPS always charge based on two calculation methods:
✅ Actual Weight
or
✅ Volumetric Weight
Whichever is higher.
We always do our best to provide accurate shipping estimates before shipment.
Below are three official courier website links with more detailed weight calculation instructions for your reference.
https://www.fedex.com
https://www.dhl.com/
https://www.ups.com/
ABOUT AFTER-SALE SERVICE
1. Could I get a refund if not satisfied with my purchase?
Customer service is of the utmost importance to us. In contrast to other suppliers, if there is any defect with your doll when you receive it, simply get in touch with us within 24 hours. Provided the doll has not been used, we will either repair or replace it according to the severity of the defect.
All of our dolls undergo a rigorous quality control process to minimize such occurrences, although they do still crop up on occasion.
Anyway, please contact our service team immediately when you are not satisfied with our doll. We will help you to address your concern.
2. Can I return my doll if I am not satisfied ?
Customer service holds great significance for us. If your doll has significant flaws upon receipt and has not been used at all, we can arrange for the doll to be returned, provided that you inform us within 24 hours of receiving it. Nevertheless, please note that we do not bear the costs of the return shipping.
ABOUT PAYMENT INFORMAITON
1. How can I pay?
The Luredolls.com offers various payment options for your security: PayPal ,Credit cards, Laybuy or other payment methods provided on our website.
2. Can I use coupon &promo code?
Yes, indeed you can! Whenever we have promotion or sales, you can utilize this advertising code for your order. Please type it in manually or copy and paste it directly into the coupon code box. After that, simply click the 'Apply coupon' button, and the total amount in your cart will be recalculated accordingly.
3. Can I change or cancel my order?
For custom orders, if you wish to make changes or cancel your order within 8 hours after purchase, please contact us as soon as possible. We will immediately stop production and cancel the order for you.
After 8 hours, cancellation or modification fees may apply based on the production progress.
For in-stock items, orders can be canceled within 4 hours after purchase. If the package has already shipped, the related shipping costs will be deducted.
If you wish to return an item after delivery, the item must be unopened, unused, and in its original undamaged packaging. Return shipping costs will be the customer’s responsibility, typically around $250–$300.
4. If I don’t have enough money, how can I get a sex doll?
If you don't have enough money, you can purchase the goods by paying in installments with a credit card.
In addition to Visa and Mastercard, we also support popular installment payment options such as Klarna and Afterpay.
You can choose the payment plan that best fits your budget and shopping preferences.
5. What to do if payment fails when checking out?
If you’re having trouble completing your payment, here are some steps to help resolve the issue:
1. Retry with the Same Card:If your payment failed, wait 30 minutes and try using the same card again.
2. Use a Different Credit Card:Try a different credit card for payment. Wait 5-10 minutes before retrying.
3. Mobile Payment Options:If you’re using an iPhone or Android, access our site through your mobile browser and complete the payment using Apple Pay or Google Pay.
4. Shop Pay:Visit https://shop.app/ to download the Shop app and register an account. Once registered, you can complete the payment using Shop Pay.
5. PayPal Balance:As an alternative, add funds to your PayPal balance and use the balance to complete the payment.
If you continue to experience issues, feel free to contact our support team at support@Luredolls.com，instant inbox，or via WhatsApp at +852 84011367(only for emergency). We’re here to help!
ABOUT OUR DOLLS
1. What types of sex dolls can you offer?
Silicone and TPE are two most common sex dolls.
2. What is the difference between TPE and Silicone?
Silicone and TPE are the most prevalent materials utilized in the production of sex dolls, and both touches comfortable and realistic
Silicone dolls are more durable and resistant to wear and tear. They are easier and more convenient to clean and keep fresh. Silicone dolls are likely to be more realistic in appearance and touch, because the material is similar to lifelike human skin. They can be heated for much longer,we can provide heat systems for our silicone dolls.
3. What is the difference between hollow breasts and solid breasts?
Hollow breasts are, as the name implies, not filled with a solid material throughout. They are usually lighter in weight. This can make the doll's upper body feel less heavy, which might be an advantage in terms of handling and positioning the doll. For example, if you need to move the doll around or change its pose, the lighter breast structure can make it a bit easier.
The shape of hollow breasts may have a more natural "give" or softness. They can compress more easily, similar to the way real breasts might when pressure is applied, such as during hugging or other forms of physical contact.
Solid - breasted dolls have breasts that are filled with a more solid material. They tend to have a more defined and firm shape. The solid material provides a more consistent and stable breast shape, which can give the appearance of perkier breasts.
These breasts may feel more substantial and can hold their shape better, even under different postures or handling. For instance, if the doll is placed in a sitting position, solid breasts are less likely to lose their shape compared to hollow breasts.
4. What is the difference between the removable vagina and built-in/fixed vagina?
The built-in or fixed vagina is integrated into the doll's body, like a real woman, which is not detachable.
The removable vagina comes with a vaginal insert in the form of a sleeve, which can be conveniently inserted into or removed from the doll's private area.
So, which one is better? Well, both options have their own merits and drawbacks.
The fixed vagina provides a more lifelike experience during use, while the removable vagina is more convenient for cleaning and replacement. You might be able to make a decision according to your requirements and preference.
Note: If your purchase is for business purposes, we highly recommend choosing a removable style, which makes it easier for quick and thorough cleaning.
5. What does ‘standing option’ mean? What’s the difference between ‘standing option’ and ‘non-standing option’?
Most TPE dolls come with an option known as "standing foot." This involves three screws that extend from the footplate through the sole of the feet. These screws are quite conspicuous and are intended to serve as hardpoint reinforcements.
Their purpose is to prevent the standing weight from crushing, cutting, or otherwise harming the delicate skin. However, because the screws protrude from the skin, the areas around them are susceptible to severe localized skin tears.
To sum it up, it is never advisable to depend on the doll to stand and bear its own weight. Always employ some form of support to distribute the weight and ensure stability. Another option is to use a specialized doll or mannequin fixture or stand. I understand that this might detract from the fantasy you might have, but this is the current reality of these dolls, whether they are made of TPE or silicone.
ABOUT CARING DOLLS
1. How to store a sex doll?
The sex doll ought to be stored either lying on its back upon a soft surface or in an upright position (yet not standing on its feet). It should has a neutral position, roughly the same as how it was placed in the box. It should typically lay on a bed or in the original box it arrived in. If it has a hook for the neck thread, it can also be hung in a closet. For more information, refer to this source.
2. How to clean my sex doll?
To avoid bacterial accumulation, we recommend a thorough and complete clean every 14 days. Please modify timely according to your use frequency.
3. How to clean ROS mouth after using?
After using the auto oral function, clean the mouth area with water-based lubricant and dry it using the included drying stick.
Please avoid rinsing the facial makeup area during cleaning.
If your doll has a charging or power port on the skin, cover it with tape before cleaning to protect the electronic features and keep moisture out.
Please note: the mouth is non-removable.
4. How to choose Wig vs Implanted Hair on a Sex Doll?
Wig vs Implanted Hair on a Sex Doll: which is better?
Choosing between a standard wig and implanted hair can completely change the look, feel, and maintenance of your doll. Both options have advantages depending on your budget, realism expectations, and daily use.
If you want easier maintenance and more hairstyle options, wigs are usually the better choice. If you want maximum realism and a more premium appearance, implanted hair offers a more natural look and feel.
1. Material Differences
Standard Wig
Most doll wigs are made from synthetic or heat-resistant fibers. Since the wig is removable, you can easily change hairstyles, colors, and looks anytime by yourself.
Best For:
- Changing hairstyles often
- Lower maintenance
- Easier substitute
- Better overall value
Downsides:
- Can shift during posing or movement
- Hairline looks less natural up close
- Cheaper wigs may tangle faster
- Some wigs look shiny under bright light
Implanted Hair
Implanted hair is individually rooted into the silicone scalp by hand. It creates a much more realistic “hair growing from the scalp” appearance.
Most implanted hair uses premium synthetic or heat-resistant fibers, and some high-end dolls may use real human hair.
Implanting Hair from MMX Brand
Best For:
- Maximum realism
- Natural hairline appearance
- Premium collector look
- Close-up photography
Downsides:
- Higher price
- Harder to repair if shedding occurs
- Limited hairstyle changes
- Requires gentler maintenance
2. Touch & Realism
Wig Feel & Appearance
Modern wigs can feel soft and smooth, but the hairline area usually still looks less natural compared to implanted hair.
Standard Wigs from Starpery Brand
Pros:
- Soft texture
- Lightweight feel
- Easy to style
Weak Points:
- May move slightly during moving
- Wig edge can appear in close-up photos
- Doesn’t blend naturally into the scalp
Implanted Hair Feel & Appearance
Implanted hair looks and moves more naturally because it blends directly into the scalp.
Many collectors describe implanted hair dolls as feeling more realistic and premium overall.
Pros:
- Natural scalp appearance
- More realistic movement
- Better for photography
- Premium visual quality
Weak Points:
- Lower hair density than wigs
- Tangles more easily over time
- Hair repairs are difficult and expensive
3. Brushing & Maintenance
Wig Maintenance
Wigs are easier to clean and maintain because they can be fully removed from the doll.
Advantages:
- Easy to wash
- Easy to replace
- Easier to detangle
- Beginner-friendly
If a wig becomes damaged, replacing it is usually simple and cheap.
Drawbacks:
- Needs occasional repositioning
- Lower-end wigs wear out faster
- Frequent styling shortens lifespan
Implanted Hair Maintenance
Implanted hair requires gentler brushing and more patience during long-term care.
Important Care Tips:
- Use wide-tooth combs
- Brush slowly and gently
- Avoid excessive pulling
- Store carefully to reduce tangling
Because the hair is rooted directly into silicone, rough brushing can slowly loosen strands over time.
Drawbacks:
- More time-consuming maintenance
- Hair shedding is harder to fix
- Not ideal for constant restyling
Which One Should You Choose?
Choose a Wig If You Want:
- Lower maintenance
- Multiple hairstyles
- Easier cleaning
- Better value
- Easier long-term replacement
Choose Implanted Hair If You Want:
- Maximum realism
- Premium appearance
- Better photography results
- A more lifelike experience
Final Thoughts
For most buyers, wigs are practical, affordable, and easy to manage.
For collectors chasing maximum realism, implanted hair delivers a more premium and natural appearance — but it also requires more care and patience.
Neither option is perfect. The right choice depends on whether you value convenience or realism more.
Related Guides
Sex Doll Cleaning & Maintenance Guide
Implanted Hair Silicone Dolls
How to Attach a Doll Head
Standard Wigs from SY Brand
Implanting Hair from MMX Brand
Standard Wigs from Starpery Brand
Implanting Hair form WM Brand
How do I dress her?
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