Return & Refund Instructions
We want you to love your purchase. If something isn’t right, we’re here to help.
Change of Mind
For custom orders, if you wish to make changes or cancel your order within 8 hours after purchase, please contact us as soon as possible. We will immediately stop production and cancel the order for you.
After 8 hours, cancellation or modification fees may apply based on the production progress.
For in-stock items, orders can be canceled within 4 hours after purchase. If the package has already shipped, the related shipping costs will be deducted.
If you wish to return an item after delivery, the item must be unopened, unused, and in its original undamaged packaging. Return shipping costs will be the customer’s responsibility, typically around $250–$300.
To start a return, please contact us at support@luredolls.com—we’ll guide you through the process.
Faulty or Not as Described
If your item arrives faulty, damaged, or does not match the description or sample, please contact us within 30 days of delivery. We will cover return shipping and provide a full refund or replacement, at no cost to you.
Your Responsibility
Once the item is in your possession, we ask that you handle it with care. If it is returned damaged (beyond what is needed to inspect it), we may deduct the cost of repair or, if unrepairable, decline the refund.
Refunds
For faster processing, please contact us first. We’ll help you right away. Refunds are issued within 1–7 business days after confirmation (bank processing times may vary).
If you file a chargeback, your order will go through the bank’s dispute process. Refunds may then take 10–20 business days or longer, depending on your bank. Thank you for your understanding.
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160cm/5'3" C-cup Silicone Head+TPE Body Sex Doll-SY Doll
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