Shipping policy
Secure & Discreet Delivery
By default, we usually ship by sea.
For custom dolls, production takes one week. After shipment, it takes about 25 days to reach the port. After that, it goes through customs clearance. Only after customs clearance is completed will the shipping information from the local carrier be displayed. This process may be shortened or extended by a few days, depending on the speed of customs clearance.
For in-stock dolls, they are shipped directly from our California warehouse within 1-2 days, with delivery across the US in 1-7 days.
For faster delivery, choose air shipping for an extra $200. You'll receive it in 10–15 days after shipment.
We use trusted carriers like DHL, FedEx, and UPS for reliable delivery. Your order will arrive in plain, discreet packaging and can be tracked to your door or a local pickup point.
Shipping Updates
After your order ships, you'll receive a tracking email to monitor delivery. The price you see on our site is all-inclusive — no extra taxes or customs fees will be added at checkout or upon delivery.
Shipping Address
Please ensure your shipping address is accurate and complete to avoid delivery delays. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If your order is lost or damaged during shipping, please contact our customer support immediately. We will work with the carrier to resolve the issue and ensure you receive a satisfactory outcome.
Contact Us
If you have any questions or concerns about our shipping policy, please contact promptly our customer service support team.
We are right here waiting for you!
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